How to make a return?
You have a legal period of 14 days to change your mind, and we offer you a 30-day period from the date of receipt of your package. Return shipping costs are your responsibility. Don't forget to download and fill in the return form.
With Trois Kilos Sept, you have 30 days to change your mind (legal period of 14 days from the date of receipt of your package) and it's easy!
1. Fill in our return form
You can download our form
2. Pack the products
Products must be returned new, with label, unwashed and unworn.
3. Ship your package
Option 1
Purchase your shipping label directly online
Option 2:
Send your package back by your own means to the following address:
NOVATEX
Trois Kilos Sept - returns department
59 route du Bief du Moulin
73470 Novalaise
4. Processing your return
Upon receipt of your package and after verifying its compliance, our customer service team will contact you to confirm the refund or exchange.
To find out more: see Article 8 of our General Terms and Conditions of Sale
Learn more about the consumer right of withdrawal
Please note that return shipping costs are your responsibility.
The product must be in perfect condition, in its box if applicable.
The product has not been worn, used, or washed.
Refunds are made using the same payment method as for the purchase.